➢ By using our services, you agree to our Terms of Service labeled on the “Services” page.
➢ All orders are made through the website, or the app. Orders made through email, text, or phone call will not be accepted. PostUpUSA is always available for questions between 9AM and 5PM or comments via phone call, text, or email.
➢ Post placement is at PostUpUSA’s discretion unless specified in notes section with detailed comments and/or pictures from the Client. Client must provide us with specific instructions if you would like the post placed in a specific location or facing a specific direction to avoid reinstallation charges if installer must come back to the site and correct.
➢ Signposts, brochure boxes, riders and any other accessories provided and/or installed by PostUpUSA remain our property upon removal and are non-transferable to other listings and/or agents/non-clients. Clients, Buyers, and Sellers are prohibited from removing posts and/or accessories from the property.
➢ Posts cannot be used for more than one location and/or listing (ex: multi-units). If the Client lists another unit in the same complex, the Client must make another order online or through the app for the specific listing.
➢ The Client will be charged a replacement fee for any ordered posts and/or accessories that are lost or damaged. Client must order another post via the website or app to install another post on the property. Client is fully responsible for post and accessory recovery. Bank owned properties, REO’s, short sales, and foreclosures do not absolve the Client of missing/unrecovered posts. Clients should request removals prior to foreclosure date to reduce the risk of unrecovered posts.
➢ If PostUpUSA doesn’t receive a removal or renewal order after the 6-month contract has ended, we reserve the right to remove the post and all accessories on the 181st day at 5 PM without approval.
➤ All ordered services that fall on Saturday, Sunday, or a Holiday will be diverted to the following business day that’s also not a Holiday.
➤ Installation hours are Monday – Friday, 9AM – 5PM. Hours of installations subject to change at Installer’s discretion depending on volume of demand. Saturdays are at the Installer’s discretion. We do not install on Sundays and Holidays.
➤ PostUpUSA requires a “24-hour notice” (Before 12AM of the following day of the order) to install a signpost. Same day installations are a courtesy of the Installer if volume for that day is low, as well as it fitting the Client’s calendar guidelines. It is entirely our discretion if we decide to bump up a Client’s order to the day of. Although completion is based on proximity and volume of demand, our policy is to complete your order within 24 to 48 hours if the order is within our region of operation. Any out of area orders, even if rush order is selected, might take up to 4 days if accepted. Possible conditions that could delay an order:
– Volume of installations per day.
– Distance between installations.
– Inclement weather.
– Traffic.
– Unexpected road conditions.
– Reception dead zones.
– Missing or incorrect gate codes.
– Guarded community requirements.
– Accessing property backyard for over the wall signs.
– Unclear order instructions in the comment section.
– Newly developed information after submitting order.
– Making orders in any way outside the website or the app.
– Holidays.
➤ Out of area orders are accepted at PostUpUSA’s discretion.
➤ Sign storage is free. Initial Pickup of signs for new clients is free. If the Client delivers the signs to PostUpUSA, it is free. If the Client delivers signs to the installation site for use and retention, it is free. 3 or more sign pickups at any time is free. Travel fee only applies if Installer must drive to a specific location outside of the installation route and the pickup is less than 3 in total.
➤ If you place an order and we have no more signs left in our storage for use, we will attempt to notify you on the morning of the installation. During post installation, if no sign is available, we will leave hooks and zip ties at the site for the Client to place their sign up at their convenience. After the rental period is done, PostUpUSA will retain the sign for storage unless specified by the Client. If Client wants to keep the sign, if the sign is still present upon removal, the installer will leave on site for pickup by Client. A travel fee will apply if PostUpUSA has to deliver the sign back to the agent after removal.
➤ PostUpUSA is always happy to accommodate new information/instructions after an order is submitted. Please call the installer directly to deliver the information for they may already be en route for installation. This may also result in delays to the order depending on the information.
➤ If a sprinkler system is damaged during the installation process AND WE ARE AWARE OF IT, PostUpUSA will always disclose to the Client and cover the cost of repairing the damage done. We reserve the right to outsource the work needed to the company of our choosing. It is also our policy to hire a professional contractor to do the repairs and we will never hire an unqualified handyman to fix our mistakes. If PostUpUSA damages a sprinkler system AND WE DON’T KNOW ABOUT IT, the Client MUST alert us so we can come by and verify the damage. If we were the cause of the damage, WE WILL COVER THE REPAIRS ONLY IF THE CLIENT HAS NOT ALREADY REPAIRED IT THEMSELVES. If the Client already had the repairs done, PostUpUSA will not reimburse.
➤ Confirmation emails and alerts are the Client’s responsibility to see and acknowledge. PostUpUSA confirms via the services we’ve invested Capital into for ease of use and efficiency for both the company and the Client for prompt and accurate information, as well as confirmation photos of work done. No extra calls will be made beyond those alerts to confirm receipts and works done.
➤ It is the Client’s responsibility to arrange access to guard and/or gated communities. Travel fee applies if Installer cannot access property at no fault of their own.
➤ During temporary withdrawals of signposts, they can remain at the property for a period of 30 days. Client must notify us of any temporary status holds on a listing, and when the property will go back on the market. If the 30 days are reached, PostUpUSA reserves the right to repossess the post/accessories and the Client will have to make a new order online. Agent is responsible for any unrecovered post and accessories during the temporary withdrawal.
➤ Client’s contact info and brokerage info must always be up to date. Any miscommunications, delays in orders, branding discrepancies that occur because of out-of-date information online or on signs are the Client’s responsibility. PostUpUSA is not responsible for out-of-date information online or on signs.
➤ Only PostUpUSA is authorized to move or take down posts and/or accessories. Clients and/or property Buyers and Sellers are not allowed to take down or transfer any of PostUpUSA’s property. If the Client only orders a signpost with no accessories, they are of course able to add or take off any of their own accessories to the post, as long as no damage is caused to the post. DO NOT HAMMER ANY ACCESSORIES INTO THE POST. The post will already be equipped with grommets, divots, and holders to safely place accessories on without damaging the post.
➤ If the Client needs to cancel an order, as long as it is submitted before the notification is sent of the Installer being en route to the work site, there are no additional fees and the order will be refunded. If a cancellation is made after the notification goes out of the Installer being en route to the work site, then a fee will be applied to the account and the rest of the order will be refunded. If the Installer has sent the confirmation photo of works completed, then the order cannot be cancelled at that point. The Client must go online or onto the app and request a removal of the signpost.
➤ PostUpUSA reserves the right of refusal and termination of services.